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The European Commission also provides a platform for online dispute resolution (OS). The website can be found at https://webgate.ec.europa.eu/odr/
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Information on online dispute resolution in accordance with Art. 14 Par. 1 ODR-VO:
The EU Commission offers the option of online dispute resolution on a platform operated by you (so-called "OS platform"). The OS platform can serve as a contact point for out-of-court settlement of disputes arising from online sales contracts or service contracts. This platform can be reached via the external link http://ec.europa.eu/consumers/odr.